Design Principles & Customer Experience

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The 7 design rules that move revenue

  1. Make it obvious how to order / where to go (first 10 seconds).
  2. Comfort + acoustics matter more than “Instagrammable”.
  3. Lighting should flatter food and faces (warm, consistent).
  4. Queue + waiting area prevents chaos (even if small).
  5. Table spacing and traffic flow reduce complaints and spills.
  6. Menu readability is part of design (people buy what they can understand fast).
  7. Keep FOH beautiful, keep BOH frictionless — workflow pays you every day.
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De-duplication rule: Renovation steps, contractor management, and equipment planning live in F&B Kitchen Setup in Singapore (Design & Equipment). and its subpages. This page stays as customer-experience design principles + pointers.

“Don’t annoy the customer” checklist