Train staff who can actually deliver your service standard. Onboarding flow, station sign-offs, cross-training, refresher cadence, and the training moves that drive retention.
12
min read
HR Leads, GMs
Industry Guide
Overview
Training is how you protect consistency. The goal is not “more training” — it’s repeatable training that survives turnover.
Key takeaways
A structured first month reduces early mistakes and resignations.
Checklists beat memory.
Short refreshers monthly beat long sessions once a year.
Onboarding (4-week structure)
Week 1: Foundations
Standards + hygiene basics
Shadowing + simple tasks
Basic POS / station basics
Week 2: Supervised independence
Run core tasks with supervision
Daily feedback
Week 3–4: Consistency
Speed + accuracy targets
Handle common situations independently
Skills checklists (role-based)
FOH: greetings, order accuracy, table touches, complaint escalation
BOH: station prep, recipe adherence, food safety, plating standards