
| Metric (last 30 days) | GrabFood | foodpanda | Deliveroo | Direct |
|---|---|---|---|---|
| Gross sales (S$) | ||||
| Commission % | ||||
| Merchant-funded promos (S$) | ||||
| Refunds / missing items (S$) | ||||
| Estimated true margin % |
| Ask | What you want | Reason | Fallback | Status |
|---|---|---|---|---|
| Commission | Unit economics unsustainable | Asked / Agreed / Rejected | ||
| Promo controls | Merchant-funded promos killing margin | Asked / Agreed / Rejected | ||
| Refund evidence process | Reduce leakage + dispute fairly | Asked / Agreed / Rejected |
Subject: Review of commission + promo rules (next 90 days)
Hi [Name],
We’re seeing strong demand on the platform, but our unit economics are becoming unsustainable after commissions, merchant-funded promos, and refunds.
We’d like to schedule a short review to align on:
1) Commission rate
2) Promo participation rules (what we can opt in/out)
3) Refund/missing-item process and evidence requirements
Can we schedule a call this week and agree updated terms for the next [90 days]?
Thanks,
[Name]
[Outlet / brand]