Performance Management — Feedback, Coaching & Documentation

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How to use

  1. Set role expectations and 2–3 measurable standards.
  2. Run weekly 10-min 1:1 check-ins.
  3. Document issues early using the same template.
  4. Escalate only when coaching fails (performance pathway).

What you’ll need

Item Owner Ready
Role standards (FOH/BOH) and examples
Weekly check-in slots
Coaching notes template
Escalation pathway (verbal → written → PIP)

Weekly coaching cadence (premium)

Cadence Goal What to do Owner Done
Weekly 1:1 (10 mins) Keep performance visible 1 keep, 1 improve; confirm next week’s focus; remove blockers
Monthly review (20 mins) Prevent drift Review standards; recognise wins; identify skill gaps; plan training

Coaching note template (premium)

Item Notes
Behaviour / issue (specific)
Impact (guest/team/safety/cost)
Expected standard (what “good” looks like)
Support provided (training/resources)
Next check-in date
✔

Rule: Document facts, not emotions. “Late 3 times last week” beats “bad attitude.”

Tools

 Contact Restaurant Association of Singapore

331 North Bridge Rd, #22-01/06 Odeon Towers Singapore 188720

enquiry@ras.org.sg

Office Hours: 9:00 AM – 6:00 PM

Working Days: Monday – Friday
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